Scentbird
Scentbird Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Scentbird has 1.8 star rating based on 759 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend Scentbird to a friend or colleague.
- Rating Distribution
Pros: Perfume smells good, No information available, Perfumes are very good.
Cons: Hard to cancel, No customer service lines to call if you have problems, Not getting what was promised.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Scentbird has 1.8 star rating based on 759 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend Scentbird to a friend or colleague.
- Rating Distribution
Pros: Perfume smells good, No information available, Perfumes are very good.
Cons: Hard to cancel, No customer service lines to call if you have problems, Not getting what was promised.43% of users think that Scentbird should improve its Customer Service.
71% of users say that they won't use Scentbird in the future for similar services or products.Recent recommendations regarding this business are as follows: "Susan rivas", "Tey took care of issue very quickly!", "This sucks don’t get it", "My money", "Very hard to get in touch with someone".
Most users ask Scentbird for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sacramento, California
Refund
Unauthorized transaction on my time card for a sentence bird subscription that was canceled and it was unauthorized payment trying to get a refund back to time My name Marcellus McDonaldbebe
User's recommendation: Be careful with subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey stole my money.
They took my money and caused me to have an overdraft of $65 for no reason. They wont email me back or refund me.
- Good perfume
- Good quality
- Overcharged
- No reliable customer service
- No refunds or exchanges
Preferred solution: Full refund
User's recommendation: DON’T SUBSCRIBE.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRip off an never get
Because I have not received one package with the wrong size bottle of men's fragrance Burberry when I paid for a big bottle. The first package said it got delivered, but I never received it, and I got charged for that one too. I pay for a subscription in the range of 13.99 to 16.37.
- Ripping off people for thier money
- Do better
Preferred solution: Full refund
User's recommendation: I mean *** now she customers you guys do got some deals from cologne but like y'all came through one time with a bottle of cologne the actual size bottle I ordered and that was it but other than that man you guys are rip off but you go I want my money in my subscription canceled and the money I put in my subscription back on my card
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy package arrived broken and not usable
My package arrived and it was broken with scent spilled out of it! I don't have 100 symbols to say that crazy forcing people to write things they don't have to say. I can't figure out anymore to say.
Preferred solution: A replacement scent it came today 3/17/2025
User's recommendation: I have none I just want a replacement or I’m canceling my subscription please reply so I don’t have to cancel it please!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Canton, Ohio
My bottle was broke and it spilled out in the package
One of my perfume was broke when I received it and can it be replaced,When I received my package today one of my bottles had broken can it be replaced thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisputes on charges to my account when i had cancel my account in the past
refund back the 2 charges to my bank account and understand that the account is considered fraud, and your website has my email address blocked.
Preferred solution: Full refund
User's recommendation: Respect people bank accounts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Cause I need my money back tht yall took and I didn’t order nothing at all
The reason for the call is it's been money taken off my Apple Pay card, and I did not order anything. Y'all just took it. I didn't want to think about buying y'all perfume because y'all's bottles are tiny and cost a lot, so I decided a month ago not to order.
User's recommendation: Giving me back Wht was mine
Lewisburg, Tennessee
Order not received on March 13 for673673****13518 SCENTBIRD 1600 Perrineville Road Monroe Twp. NJUS
The orders are being sent and hopefully the issues have been resolved. I finally got through to customer service
March 3 customer service tried explaining.
User's recommendation: Be careful on what your ordering I wasn't arrear the first case was being ordered
Doylestown, Pennsylvania
Fraud
Yes I didn't make the charges I need to know where they came from I don't even have an account with yall
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Ohio
Resolved: Recueved product broken when i opened it piece of broken vial cut my 10 monthcold baby
Some of the scents were nice but icrecieved one scent that was a replacement for an allergy and the replacement came with the vial broken and a piece fell out when i opened it and disnt realize it yet and the broken piece from the vial cut my 10 month old babies hand in multiple spots.
User's recommendation: I dont really know what to say the vials arent too bad for the price i guess it lasted a little over a week and that was me using like 2 sqirts before i left for work and 2 when i would get home after showering. So it didnt last too ling and i had an allergy to one of yhe scents really bad do to it having an abundance of lavender in it and the 2nd scent i recieved smelled awful like a old lady the only ones i really liked that i recieve were the first one i ever bought and another replacement which was Versace eros which was an alright scent and then the one i liked the most that came came broken and not ysable at all and also injured my 10 month old little baby boy
Atlanta, Georgia
Double charged for order not processed
I placed an order for a subscription for one scent per month only to get led to an upgrade which I chose two scents per month only to keep getting sent to upgrades! My card was charged for both transactions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThere's should always be an operating phone number and phone contact accessible for your customers. A business without phone contact access, gives sketchiness and unprofessional vibes.
There's been unauthorized withdrawals by your company. I've already emailed you all at support@***.com with attachments on March 26, 2025.
But no one has responded. So now I'd like to speak directly to the owner or manager.
I've cancelled my next billing cycle until further notice and until I speak to someone who can solve the issue. I hope to speak to you real soon.
- Receive shipments on time
- I dont appreciate companys taking unauthorized payments or if my account yet still expect to keep my business
Preferred solution: Full refund
User's recommendation: If it's this hard to contact a company, don't do business with them. Unfortunately, I didn't know it would be this difficult prior to signing up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpset with my first scent
Not everybody wants to use an app or an email especially when they don't get back to you within 2 days you have a phone number for a reason what is the point of us calling to have to hear a message to then use an email or an app it's absolutely ridiculous I'm 48 years old and I want to talk to a live person until you have that option I will no longer use your company have a wonderful day
Preferred solution: An actual phone number where an actual live person picks up I'm sick and tired of talking to robots
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy return refund
I need my refund and I haven't received 2 packages I paid for and did not receive and now they just took a payment just now. I need it returned.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel subscription
Got charged for something I do not have and will not refund me my $34.34, which I did not authorize for them to take. I don't like to be ripped off.
- Ripped off
Preferred solution: Full refund
User's recommendation: Don’t go to them if you don’t want to be ripped off
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey overcharged my bank multiple times
Totally misleading and charged me multiple times! They can't get in touch with you immediately; it has to be at 36 hours via email, and no phone number—such BS!
Now, I have to go get a new bank card because they keep charging me back to back, all within 1 day. Such a scam!
- Scam thats my opinion
Preferred solution: Full refund
User's recommendation: Don’t do it !!!!!!
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