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Contact Scentbird Customer Service

How to Reach a Person at Scentbird

Verified Contact Information

Customer Service Number:

  • 1-201-579-3264
Call customer service
Send Message

Scentbird Emails:

Media
support@scentbird.com
info@scentbird.com
nshaw@scentbird.com
PR Inquiries
scentbird@codepr.com

Scentbird Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Scentbird Phone Number
1 (201) 579-3264
Average Hold Time
Less than 1 minute
Average Calls duration
1 minute
Most Popular Scentbird Email Address
socialsupport@scentbird.com
Scentbird Live Agent Availability
14% of callers successfully reach a real person
Issue Resolution Rate
Low (3% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Scentbird Сгіещьук Іукмшсу?

Most Popular Number:

(201) 579-3264
Total calls: 13 297 Issues resolved: 149 Last call: Apr 15, 2026

If you would like to connect to Scentbird customer service, you can reach out to them at their toll-free number 1-201-579-3264. This Scentbird customer service number is available 24 hours, seven days a week, to help the customers with any problems they might face. If the customer would like to receive some information about the services and the products, the Scentbird support representative through this phone number ensures that you get the necessary information and guidance to make the most out of the services and products. You can use this Scentbird contact number if you would like to share your feedback or register a complaint.

If you want to avoid getting on a call to discuss your problem or address your concern with Scentbird customer service, you have an easy and convenient option to contact them via email. Scentbird company offers two email addresses for its customers. The first Scent customer service email address is support@scentbird.com. The second Scentbird email address you can use to resolve your problems or get more information about Scentbird products is info@scentbird.com. One thing you'll have to consider while sending them an email is that you might need an instant response. This is mainly due to the high volume of emails they receive so the response time may be longer. If your problem requires urgent attention, it's best to contact them via phone number or Scentbird customer service chat.

Under some circumstances, when you cannot reach Scentbird customer service via their contact number, you can always connect with them through their Live Chat feature. To initiate the Scentbird customer service chat, go to their website first and scroll down to the Health and Support option. Once you click on the Help and Support option, you will be presented with multiple answers to the most common questions or dilemmas that customers have faced. So you might be able to self-assist yourself by going through these most frequently asked questions. However, if you cannot get the relevant response, you can click on the chat icon at the bottom right corner of your screen. Once you click on the icon, you can type your question or the query you are struggling with. The best part about the live chat option is it is available twenty-four hours, seven days a week. No matter what time of the day you have a problem or need information about the products, Scentbird customer service chat is always ready to help you.

PissedConsumer Club

Contact Information

Scentbird Website:

Scentbird Help Center:

Corporate Office Address:

Scentbird Inc.
158 W 27th Street 11th Floor
New York, New York 10001
United States

Other Info (opening hours):

Legal Departmnet:

10 West 33 st #1030

New York NY 10001


Mailing Address:

1600 Perrineville Road

Ste. 2 – 395

Monroe Twp., NJ 08831

More contact details

Summary of Scentbird Customer Service Calls

13.3K TOTAL
CALLS
01:27 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Scentbird?

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Cancel all future orders”
  • “Cancel my future orders”

Payments and Charges Question:

  • “Keep charging my debit card and subscription is canceled!”
  • “Over charged my account”
  • “I ordered some clothes from y'all y'all took my money off my card”

Shipping and Delivery Question:

  • “Didn't receive my order”
  • “Missing package”
  • “Did not receive order but got an email saying it was delivered”

Account Question:

  • “Y'all pulled money out my account after I cancelled my subscription right after my last payment I want to talk to a live person”
  • “Discontinue my account”
  • “Subscription cancellation”

Refund Question:

  • “Refund”
  • “Need refund”
  • “Refund/cancel subscription”

Request for Information Question:

  • “I had an order that came from your company. You guys didn't put the proper address on there so it came back. So I want to know when I'm going to receive my order that I paid for”
  • “Question about the bill of my last order April”
  • “Need help setting up my que as a resubscribing customer”

Product/ Service Question:

  • “Spray dispenser will not work”
  • “I need to understand how this work”
  • “Product never received”

Return/ Replace Question:

  • “Missing replacement”
  • “Return”
  • “I need make a change to change my address”

Cards Question:

  • “Y'all took money off my card but I don't see you or nothing but I got to order from you all”
  • “I need Scentbird to stop taking money off my card now”
  • “Money was taken off my card without my per”

Staff Question:

  • “Customerservice”
  • “Customer service”
  • “End services”

Website/ Application Question:

  • “Because you all took 30 some dollars off my cash app card”
  • “Haven’t received anything and website says it came back to sender”
  • “App says ordered but is not here”

Employment Question:

  • “Job related”
  • “I have lost my job and don't want anymore of the samples could you quit please quit sending me any”

Other Question:

  • “Money issue”
  • “My order?”
  • “When will my stuff get to me”

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Frequently Asked Questions

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